Frequently Asked Questions
Browse our most frequently asked questions list below to learn everything you need to know!
It’s Simple! Pick out the inflatables that work best for your event & give us a call at: 417-860-3987. We take care of the details from reservation to delivery.
A 50% deposit is required at the signing of your agreement with the remainder of the balance due one week prior to your event date.
Our pricing is set up for 3 hour and 8 hour rental times. All rentals over 3 hours in length are subject to the 8 Hour Rental Price.
Yes, please give us a call or email us to set up a time to meet.
Yes, we carry liability insurance above and beyond the industry standards. We provide a copy for every event if requested.
Yes. To maintain high quality inflatables, please remove shoes before entering the jump space.
Unfortunately, weather can be a challenge. Your Safety is our primary concern. If unfavorable weather conditions, including rain, snow, high winds, are in the immediate forecast our staff will contact you. If an event cannot be moved inside, an alternative rental date can be discussed. All changes in rental times/dates must be made before the inflatables are delivered.
Staffing is available upon request & at an additional charge. Our rental prices do not include staffing.
We typically connect one blower to a 15 amp circuit and two blowers to a 20 amp circuit. If the inflatables are farther than 100 feet from a power source, then we can provide a generator at an additional charge.
It takes about 30 to 45 minutes to set up an inflatable unit and about 30 minutes to deflate and load in the trailer. This time frame varies on the quantity of inflatables.
All of our units are available on a first come, first serve basis. You may make reservations as late as the day before your rental. However, keep in mind that inflatable units are in high demand, especially during the warmer months of the year. Therefore, it is wise to make your reservation as soon as possible.
We clean and sanitize our inflatables regularly to ensure customer satisfaction.
In order for us to maintain the cleanliness of our units and to provide our customers with the best possible inflatable rentals, we deliver and set up the inflatables. This personalized customer service allows you to finish any last minute party planning.
All water sprinklers should be turned off in the area where theinflatables will be set up. Also, please clear the area of all rocks, sticks or any other sharp objects. A 15 amp electrical outlet within 100 feet of each inflatable is required. We will be driving stakes in the ground so the possibility of hitting a shallow phone line or irrigation line is rare, but possible. This will be the renters responsibility to repair. Please make us aware of any underground utilities that you think could be a concern and we will do our best to avoid these areas.
The space required to set up varies by unit. The sizes of the units are listed in the descriptions and please allow 2′ additional space on all sides of the unit.
Our inflatable units can be set up on just about any flat surface. We would prefer to set up in a grassy area. The surface needs to be clear of any rocks, sticks or other sharp objects. If you’re not sure where to set it up, we can help you decide when we deliver your rental.
Local deliveries are free. Outside the Springfield city limits, a minimum mileage charge of $1.50 per mile applies. This charge helps cover our staff drive time & extra fuel. A larger delivery fee may apply if several staff members are needed to set up larger events. Please call with any special requests and we will be glad to assist!
We will arrive at your location at least 30 minutes before your stated event start time and promptly set up your rentals. We will give you a brief overview of rental operations to make sure you feel comfortable. Depending on our pick up schedule for that day we will be there to load up at the ending time of your event, or even a couple hours later than your event ends. If your event space is rented, or for any other reason you need it removed by a certain time please make us aware if this time and we will do our best to make it happen.
Your deposit is a non-refundable deposit. If you must cancel, a two-week notice must be given prior to the day your event is scheduled, to allow us plenty of time to re-rent the product. With the exception of inclement weather, cancellations the day before or on the day of the event will not be refunded. If you cancel two weeks or earlier from your scheduled date we will apply your deposit towards another date within a year.
If on the day of the event you decide you would like to extend your event longer than what you have scheduled for, we are happy to try and make this work. Contact us as soon as possible.